Effective Date: June 20, 2026
Due to the hygienic nature of hair extensions, wigs, and beauty products, all hair extension products must be returned in their original, unopened, and unused condition.
Once the security seal is broken or the hair has been removed from its original packaging, it cannot be returned or exchanged.
Hair Care Essentials are final sale due to hygiene and safety standards and cannot be returned or exchanged unless they arrived damaged or defective.
Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error.
If you have any questions, please contact us:
Email: sales@laceandluxeofficial.com
Phone:914-498-1807
Address: 55 Smith Drive, Mt. Vernon, NY 10552
